FAQ

Order & Tracking Information – Livaa Home

Where is my package?

Once you’ve placed your order, we typically require 1–2 business days to process it.
Delivery times vary by destination:

• United Kingdom, Canada, Australia, United States & New Sealand – 3–5 business days after dispatch

If your order has not arrived within the expected timeframe, please contact our customer service team at info@livaahome.com.

Where can I find my tracking code?

As soon as your order has been shipped, you will automatically receive a Track & Trace code by email.
Can’t find it? Please check your spam or junk folder.
Note: It may take a short while after shipment for the tracking link to start showing updates.

How can I track my order?

You can track your delivery by entering the Track & Trace number we’ve emailed you.
Simply visit our Track & Trace page to view the latest updates on your order’s progress.

Not satisfied with your package?

If you’re not completely happy with your order, you can return it in line with our Return Policy.
For step-by-step instructions, please visit our Exchanges & Returns page.